: Telephony

On this page Granting permission to create call groups Creating call groups   Call groups correspond to specific call queues in your telephony system. If you have not read the Understanding and enabling your telephony channel article, we strongly recommend reading that article first. It covers basic

On this page Step 1 – Preliminary setup in Movidesk Step 2 – Create a RingCentral app Step 3 – Create a Heroku account Step 4 – Install Git Step 5 – Install the Heroku CLI Step 6 – Configure the Heroku config vars Step 7 – Download the integration Step 8 – Deploy to the Sandbox environment Step 9 –

Call group administrators can monitor which agents have ongoing phone calls in Movidesk through the telephony console. To access the telephony console, select Telephony in the sidebar. Note that while you can monitor which calls are ongoing in Movidesk, you must use your telephony system if you want

Recording phone calls To record phone calls you must set up call recordings in your telephony system, as Movidesk does not have access to the audio of phone calls. To make phone call recordings available in Movidesk, you can configure the Telephony API to send a link to call recordings in the link p

On this page Enabling the Telephony module Making phone calls from Movidesk Call groups   Movidesk’s Telephony module is integrated with telephony systems using Movidesk’s telephony APIs. Agents can then use the active call screen to seamlessly associate phone calls with tickets, and even create cus

On this page Accessing to the Telephony module Changing your telephony status Receiving a phone call Registering the caller as a customer Associating phone calls with tickets Viewing call details on tickets Transferring calls Making a call from Movidesk   This article will cover details on how to us