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Granting permission to maintain triggers
Overview of the default Movidesk triggers
Configuring trigger conditions
Selecting the right type of trigger
Triggers are a conditional automation tool, which executes one or more actions when a selected event happens or a time threshold is met
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Configuring trigger actions
Configuring trigger conditions
Triggers of the type Incoming emails will be evaluated anytime one of your support email accounts receives an email. See the Setting up email accounts article for more information on how to set up additional support email acco
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Configuring trigger actions
Configuring trigger conditions
Triggers of the type Knowledge base will be evaluated whenever a major event happens to a knowledge base article, and can be used to send email notifications or internal messages.
If you have not read the Introduction to trigg
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Configuring trigger actions
Configuring trigger conditions
Triggers of the type Tickets are the most flexible, which make them the primary automation tool in Movidesk. If you have not read the Introduction to triggers article, we strongly recommend reading that article first. It cover
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Placeholders
Triggers
Webhook
Macros
Ticket distribution
APIs
Movidesk offers broad automation capabilities so you can increase efficiency and reduce overhead. This article provides a brief overview of the main tools you will use to automate your customer support processes in Movidesk
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Applying a macro to a ticket
Granting permission to maintain macros
Overview of the default Movidesk macros
Configuring macros
Agents can use macros to execute one or more pre-configured actions on a ticket at once, which can greatly increase the efficiency of the customer support wor
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Adding placeholders
List of placeholders
Placeholders are primarily used to automatically customize communication to your customers by dynamically placing text in places such as email notifications and ticket notes. In some cases you can also use placeholders when configuring integrat
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Setting up a Movidesk webhook
JSON data packet
Understanding the Webhook execution log
Webhook triggers can be used to send data about a ticket to another system when certain conditions are met. This is often a simpler alternative to a two way API based setup, as the other system does