On this page
When to use approval rules
Approvers and super-approvers
Approval rules
Approval process
Using roles in approval rules
Using a virtual hierarchy for approval rules
Triggers and approval rules
SLAs and approval rules
Routine work with approval rules
Maintaining approval rules
Approval st
Each user, department and company can have an assigned Role. While roles are optional, they particularly useful when configuring system logic for Approval rules and Workflows.
Use Roles in Movidesk as process roles, rather than job titles. In this sense, you can create roles that will help you guide
On this page
Granting permission to create Workflows
Creating a Workflow
If you have not read the Understanding workflows article, we strongly recommend reading that article first. It covers basic concepts and terminology that are necessary for understanding how to configure Workflows.
Granting
On this page
Granting permission to create Approval rules
Creating a Workflow
Cloning an Approval rule
If you have not read the Understanding approval rules article, we strongly recommend reading that article first. It covers basic concepts and terminology that are necessary for understanding how
On this page
When to use Movidesk Workflows
Applying Workflows
Routine work with Workflows
Maintaining Workflows
Workflows in ticket views
Triggers using Workflows
Access policies using Workflows
SLAs using Workflows
When to use Movidesk Workflows
Use Movidesk Workflows if you have clearly defin