: Settings

On this page Configuring conditions List of available properties   Many features in Movidesk are conditional, such as Approval rules, Display rules, and Workflows. This article covers how to configure Conditions in Movidesk, which are used when configuring these features to determine when they shoul

On this page Granting permission to configure system parameters Configuring the default system language Configuring the system web address Configure general access and security settings Reset the API token Configure settings for People records Configure system behavior for duplicate incoming emails

On this page Understanding the concept of Base status Understanding the concept of Reasons Granting permission to configure statuses Configuring statuses   Ticket statuses are used to track progress and classify tickets as they go through your customer service processes. You can customize and config

In Configurations > Company you can configure your organization’s contact information, including the trade name that will be displayed to customers across the system. To grant a user permission to change your organization’s registration data, go to Configurations > Access profiles and select the Acc

On this page Default system language Sign-in language User profile language   There are three primary items that control the language in your Movidesk system: Default system language Sign-in language User profile language Default system language You can select the default system language in Configur

You can create custom fields for the People master file in Configurations > Custom fields. See the Custom fields for tickets article for more information on how to configure custom fields.   Read also Custom field display rules

On this page Understanding custom fields Granting permission to create custom fields Creating custom fields   Custom fields provide total flexibility for tickets and People records, so you can collect the right data at the right time. You can create custom fields with a wide variety of data types, t

On this page Granting permission to create display rules Creating display rules   Display rules are used to group custom fields, and can be used to control when custom fields appear on tickets. There are two types of display rules: Ticket and User. The first is used to conditionally display custom f

On this page Understanding user provisioning in Movidesk Enabling user provisioning and setting up connections Granting permission to configure user provisioning Configuring user provisioning Performing manual imports Using an authentication directory   Use the user provisioning tools in Movidesk to

To prevent users from accessing your customer portal from unauthorized networks, you can configure a list of Authorized IPs. Go to Configurations > Parameters and select the Authentication tab. Select Use Authorized IP list. Enter the IPs which should have access to your customer portal. Warning We