: Knowledge base

On this page Granting permission to create articles Granting permission to create article categories Creating article categories Deleting categories Creating articles Managing articles Template articles   Articles in the Knowledge base module are multi-purpose and extremely flexible. These will comp

On this page Configuring the header Configuring the main content Configuring the footer Configuring the tag Configuring the tag Verifying your help center configuration   This guide will walk you through implementing a sample design for your Movidesk help center. After following this guide your he

To create a ticket web form, go to Configurations > Web forms and select the ✚ icon. See the Understanding and using web forms article for more information.

On this page Granting permission to suggest ticket notes as articles Suggesting a ticket note as an article Approving and rejecting suggested articles   Agents can suggest ticket notes in Movidesk as potential articles for your knowledge base. This can often be an good way to improve your customer s

On this page Granting permission to configure the article rating survey Allowing search engine indexing Configuring the article rating survey Viewing article ratings and feedback   Article ratings and feedback can be invaluable when looking to improve your customer documentation and knowledge base.

On this page Planning the structure of your help center Enabling the Knowledge base module Granting permission to customize the help center Enabling your help center Help center design elements Designing your help center   You can use the Knowledge base module to set up and design your organization’

On this page Granting permission to create menus Creating menus   Knowledge base menus can be added to articles, and to the home page of your help center. You can use them as a navigation sidebar to guide your customers to relevant articles and webpages. Granting permission to create menus To grant

Go to Configurations > Menus to configure knowledge base Menus, which can be added as a navigation sidebar on the home page and articles in your help center. See the Creating knowledge base menus article for more information.

On this page Granting permissions Creating article search widgets Embedding the article search widget in a webpage Embedding the article search widget in the customer portal Integrating with Wordpress   Movidesk’s article search widgets can be embedded on a webpage for customers to easily search you