Integrating Movidesk to Jira
Last updated by: Knowledge Engineering Team on: 3/2/2021 2:30 PM
On this page
Creating an interface with Jira
Configuring Jira to integrate with Movidesk
Watch points
Creating a issue in Jira
Associating tickets between instances
The Movidesk integration with Jira can be used to automatically cr
Integrating Movidesk to RingCentral
On this page
Step 1 – Preliminary setup in Movidesk
Step 2 – Create a RingCentral app
Step 3 – Create a Heroku account
Step 4 – Install Git
Step 5 – Install the Heroku CLI
Step 6 – Configure the Heroku config vars
Step 7 – Download the integration
Step 8 – Deploy to the Sandbox environment
Step 9 –
Cloning pre-configured and existing interfaces
To clone an existing interface, go to Configurations > Integration center. Select the checkbox next to the interface you would like to clone, and then select Options and Clone selected integration.
See the Integrating Movidesk to other systems article for more information.
Monitoring webhooks
You can use the Webhook execution log to monitor the status of webhook requests made by Movidesk triggers. To access it, go to Configurations > Webhook execution log.
See the Using webhooks article for more information.
Integrating Movidesk to chatbots
You can use the Tickets API to integrate Movidesk with a chatbot.
Configure the chat bot system to send API requests to create tickets and add ticket notes to document the chat conversation.
If the chat conversation needs to be transferred to an agent, send an API request to update the ticket and as
Integrating Movidesk to WhatsApp using Twilio
On this page
Creating an interface with Twilio WhatsApp
Creating a chat group for WhatsApp
Configuring Twilio to integrate with Movidesk
Inviting customers to opt in
Using the Twilio WhatsApp integration
To integrate Movidesk to WhatsApp you must first obtain a WhatsApp business number through Twi
Integrating two instances of Movidesk
On this page
Granting permission to integrate two Movidesk instances
Creating an interface with another Movidesk instance
Configuring the webhook trigger
Watch points
Creating a ticket in the other Movidesk instance
Associating tickets between instances
Integrate two Movidesk instances so you ca
Integrating Movidesk to Redmine
On this page
Creating an interface with Redmine
Configuring Redmine to integrate with Movidesk
Watch points
Creating a issue in Redmine
Associating tickets between instances
If you have not read the Integrating Movidesk to other systems article, we strongly recommend reading that article first. It
Integrating Movidesk to Pipedrive
This integration synchronizes people between Movidesk and Pipedrive, and can generate a link in Pipedrive to a list of the customer’s Movidesk tickets. Data synchronization between the two systems happens every thirty minutes.
Synchronized data includes Name, Phone number, Email, Address, and Organi
Integrating Movidesk to Active Directory
The integration with Active Directory is different from the other Movidesk standard integrations, as it is not configured in Configurations > Integration center.
See the User provisioning and authentication article for more information on how to integrate Movidesk with Active Directory.