To change the time period of the information displayed in a metric, select the time period in upper-left corner of the metric. Choose your desired time period from the dropdown menu that appears.
To filter the information displayed in a metric to a specific subset of tickets, select a pre-configured
On this page
Granting permission to access dashboards
Viewing a dashboard
Filtering metrics
Updating dashboards and metrics
Dashboards contain one or more ticket Metrics. Each metric displays different aggregate information about a subset of tickets in the system.
The data displayed in each metric
On this page
Granting permission to maintain dashboards
Creating dashboards
Editing dashboards
Creating and cloning dashboard filters
Adding metrics to a dashboard
Granting permission to maintain dashboards
To grant a user permission to maintain dashboards, go to Configurations > Access profiles a