On this page
Granting permissions
Creating chat widgets
Embedding the chat widget in a webpage
Embedding the chat widget in the customer portal
Integrating with Wordpress
Movidesk’s chat widgets can be embedded on a webpage so that your customers can communicate with your support team via the Chat
On this page
Granting permissions
Creating chat groups
If you have not read the Understanding and applying the Chat channel article, we strongly recommend reading that article first. It covers basic concepts and terminology that are necessary for understanding how to configure your chat groups.
Gr
On this page
Granting internal chat permissions
Starting an internal chat
Accepting an internal chat invitation
Sending chat messages
Inviting additional agents
Closing internal chats
Viewing internal chat history
Internal Chat can be used by agents to collaborate in real time, without the need fo
On this page
Understanding the chat widget
Understanding the chat group
Understanding the chat console
Customers can use Movidesk Chat to obtain live support on any webpage where you embed one of Movidesk’s chat widgets.
The chat widgets can also be used to search for articles in your knowledge ba
To view the internal chat history, select Chat in the sidebar and then select Internal chat history in the chat console.
Alternatively you can select Reports in the sidebar and then select the Internal chat history report.
See the Using internal Chat article for more information.
To enable round-robin chat distribution go to Configurations > Chat groups, then select the chat group for automatic chat distribution. Under Automated distribution select Automatically distribute chats.
See the Creating chat groups articlefor more information.
On this page
Entering a chat session
Sending chat messages
Understanding chat timeout for inactivity
Transferring chats and inviting other agents
Closing chats
Entering a chat session
When a customer opens a chat session, you will see a notification in the chat icon on the system header.
Joining a