To enable the Calendar module for your agents, see the Working with your calendar article
To set up default operating hours for your organization, see our article about account parameters.
To set up operating hours in more specific scenarios reference the following articles:
Creating chat widgets fo
On this page
Granting permission to maintain holidays
Creating a holiday
Holidays are used across the system when setting up operating hours. For example you can select which holidays should be excluded from SLA calculations when setting up SLA policy terms.
Granting permission to maintain holiday
On this page
Granting calendar permissions
Navigating the calendar
Creating an event
The Movidesk calendar works in much the same way as other calendars you’re familiar with. You can create events, associate events with tickets and assets, set up reminder notifications, and view other agents’ cale