You can use a spreadsheet import to create and update assets in bulk.
To import assets, select Assets in the sidebar, then select Import. See the Creating assets article for detailed information on how to import assets.
If your customer service processes include assets, you can include them as part of conditions and executable actions when configuring system processes and automations.
See the following articles for more information on how to configure workflows and automation to maximize efficiency in customer ser
On this page
Enabling Asset Management
Who should use Movidesk Asset Management
What you can do with Movidesk Asset Management
The asset catalog
Importing and updating assets
Using triggers and macros
Enabling Asset Management
The Movidesk Asset Management module is fully integrated with Movidesk’
On this page
Granting permission to create assets
Creating assets
Updating assets
Importing assets
Preparing the import file
If you have not read the Introduction to Asset management article, we strongly recommend reading that article first. It covers basic concepts and terminology that are necess
On this page
Granting permission to assign assets
Assigning assets to a user or organization
Assigning an asset to multiple users or organizations
Using the Asset management module, you can assign assets to users or organizations.
There are two ways to assign an asset:
Assign the asset in the Peop
On this page
Granting permission to create asset categories
Creating asset categories
Deleting categories
Granting permission to create asset categories
To grant a user permission to create asset categories, go to Configurations > Access profiles and select the Access profile applied to the user.